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Live Support System. Online Help.
Live Support System
 
 

Installation of chat system

  • Edit livechat.cgi or livechat.php file, and enter your password there.
  • Upload one of the scripts (livechat.cgi or livechat.php) to your server.
  • Select Settings/Web menu item, and type full URL to uploaded script on your server.
  • Wait a little in order to let program to connect to your server. You may restart program in order to connect faster.
  • Program icon will become green if you did above steps correctly. Open Settings/Web menu again, and see server reply and/or error message, if the icon is red.
  • Put the following HTML code on one of your pages:

    Note, you would probably need to replace file name livechat.php with that one you uploaded to server on second step. Also, you would probably need to replace directory /cgi-bin/ with that one you uploaded the script to.
  • Now live support system is installed. Congratulations!

Installation of website monitoring system

  • Select HTML Code menu item, select your script from drop-down list, and copy HTML code to clipboard.
  • Insert the HTML code to all pages of your website.

Further reading

Screenshots
Chat window
Website monitor window
Program configuration windows
    General settings
    Server settings
    Java Script code for website monitoring
    Notifications
    Messaging
    Web


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